User Engagement Engineer SME

About the role

The User Engagement Engineer SME on the Chinook Program serves as the critical bridge between mission users and technical teams, ensuring cutting-edge geospatial and intelligence solutions are intuitive, effective, and aligned with evolving operational needs.

Responsibilities

• Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
• Work closely with customer stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
• Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
• Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
• Champion human-centered design principles and advocate for an exceptional user experience.
• Coordinate User Acceptance Testing (UAT) and operational evaluations.
• Develop user engagement strategies to increase adoption of new capabilities across the enterprise.
• Identify usability issues and recommend enhancements based on user feedback and mission priorities.
• Present technical information to both technical, non-technical and executive audiences.
• Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
• Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
• Aid in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
• Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.

Requirements

• US citizenship is required per contract.
• Bachelor’s degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master’s with 10-13 years of prior relevant experience.
• 8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on our customer or similar intelligence agencies.
• Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
• Proven experience in user training, engagement, and support within complex technical environments.
• Ability to build and maintain relationships with key stakeholders, both internal and external.
• Experience working with agile methodologies and understanding of the development lifecycle.
• Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users.
• Excellent communication, stakeholder engagement, and team leadership skills.
• Proficiency with program management tools and reporting systems (e.g., MS Project, SharePoint, JIRA, Confluence).

Qualifications

• Experience supporting customer enterprise engineering initiatives.
• Experience in first phase through all source geospatial analysis and reporting.
• Background in Human-Centered Design (HCD), User Experience (UX), or Design Thinking methodologies.
• Experience developing Computer Based Training (CBT) modules.
• Expertise in customer tools and systems such as ArcGIS, Google Earth, or MapInfo.
• Knowledge of cloud technologies, big data analytics, and artificial intelligence in the context of geospatial intelligence.
• Understanding of the customer’s enterprise architecture, acquisition framework, and GEOINT mission requirements.
• Familiarity with Agile, SAFe, or other iterative development and management methodologies.
• Ability to lead in a matrixed organization and work across multiple technical domains and stakeholder groups.

Skills

• Exceptional communication and stakeholder engagement skills.
• Strong technical knowledge and systems thinking.
• Experience in user-centered design and user experience.
• Ability to translate user needs into system requirements and functional improvements.
• Proficiency with agile methodologies and development lifecycles.
• Effective collaboration and teamwork skills.
• Ability to present technical information to both technical and non-technical audiences.

Benefits

At Leidos, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes:

• Competitive compensation
• Health and wellness programs
• Income protection
• Paid leave
• Retail benefits
• Retirement plans

Pay

The pay range for this position is $116,350.00 - $210,325.00.

Schedule

The schedule for this position is flexible and can vary based on project needs.