User Enablement Specialist

About the Role

Join a dynamic team focused on empowering users through innovative training solutions and effective communication strategies. This contract position is based in Charlotte, NC or New York, NY and involves designing engaging learning experiences and supporting technology adoption within a fast‑paced environment, with a focus on virtual and in‑person training delivery.

Responsibilities

• Conduct needs analyses to identify knowledge gaps and assess training requirements.
• Design and develop diverse learning solutions, including virtual, in‑person, and self‑paced formats.
• Create clear, technical instructional materials such as step‑by‑step guides and supporting documentation.
• Curate and customize content from partners and vendors to meet specific business needs.
• Facilitate instructor‑led training sessions and presentations for internal audiences.
• Draft company‑wide communications regarding technology changes and updates.
• Collaborate with team members and stakeholders to develop and deliver effective learning experiences.
• Develop high‑quality templates and establish repeatable processes for learning solutions.
• Stay current with industry trends to ensure learning solutions remain modern and engaging.
• Partner with the User Experience team to evaluate the effectiveness and impact of learning initiatives.

Required Qualifications

• 1–3 years of experience developing and facilitating virtual and in‑person training.
• Knowledge of adult learning theory and instructional design methodologies.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proficiency in Microsoft Office and comfort learning new technology platforms.
• Experience with or knowledge of learning management system administration (preferred).
• Strong organizational and time‑management skills, with the ability to prioritize tasks and meet deadlines.
• Creativity and an interest in developing innovative learning experiences, including familiarity with generative AI tools (preferred).
• Attention to detail, with a commitment to accuracy, clarity, and consistency in communications and documentation.

Preferred Qualifications

• Prior customer service or project management experience.
• Bachelor’s degree or equivalent in education, instructional design, or communications.

Pay

Hourly Pay Range: $30‑$45

About Delphi‑US

Delphi‑US is a national IT services firm based in Newport, Rhode Island. The company attracts top technical and professional talent and places them with leading employers across sectors such as data intelligence, AI/ML, DevOps, health IT, energy management, finance, and government. Delphi’s proprietary skill‑based and cultural matching process creates highly qualified project teams tailored to client goals. The firm emphasizes consultative business acumen, comprehensive technical expertise, and a committed service mission to drive client success.