(USA) Vision Center Manager NL 1

About the Role

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and in-stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs.

Responsibilities

• Models, enforces, and provides direction and guidance to associates on proper customer/member service approaches and techniques to ensure customer/member needs, complaints, and issues are successfully resolved within company guidelines and standards.
• Oversees the implementation of and participates in community outreach programs and encourages associates to serve as good members of the community.
• Ensures compliance with company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing direction and guidance on executing company programs and strategic initiatives; and directing Vision Center associates in ensuring confidentiality of information, documentation, and assigned records.
• Provides supervision and development opportunities for associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures the provision of quality eyewear by consulting with and educating members/customers; selecting products based on member/customer needs; obtaining measurements; verifying prescriptions; maintaining confidential information; performing minor frame repair; and maintaining optical equipment.
• Upholds the company's Open Door Policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures