(USA) Vision Center Manager NL 1

Drive sales in the Vision Center through effective merchandise presentation, including accurate and competitive pricing, proper signing, and maintaining instock and inventory levels. Oversee budgeting, forecasting, and assessing economic trends and community needs.

Responsibilities

• Model, enforce, and guide Associates on proper customer service techniques to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Oversee and participate in community outreach programs, encouraging Associates to engage in community service.
• Ensure compliance with company and legal policies, procedures, and regulations for the Vision Center by analyzing reports, monitoring asset protection and safety controls, and implementing action plans.
• Provide supervision and development opportunities for Associates, including hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
• Ensure the provision of quality eyewear by consulting with and educating customers, selecting products based on their needs, obtaining measurements, verifying prescriptions, and maintaining optical equipment.
• Uphold the company’s Open Door Policy by addressing Associate concerns, researching issues, and suggesting resolutions.
• Coordinate and oversee job-related activities, build relationships with stakeholders, and support initiatives to meet customer and business needs.
• Promote a culture of respect, integrity, and excellence by fostering high-performing teams, embracing diversity, and driving continuous improvement.
• Deliver results while prioritizing customer needs, using data-driven insights, and balancing short- and long-term priorities.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising Associates.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $29.50 - $39.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.

Primary Location: 6100 W RENO AVE, OKLAHOMA CITY, OK 73127-6507, United States of America.