(USA) Tire & Battery Technician - Automotive FT

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

What you'll do...

• Be a Team Member: Collaborates with team members to fulfill sales and service requests; educates other associates on tools, tasks, resources and mentor new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service.
• Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone, and in-person selling techniques.
• Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them.
• Be an Owner: Communicates equipment, tools and supplies needs to TBC Lead; tracks and monitors returns and special orders; operates cash registers; processes transactions; works hands-on in the physical area; maintains accurate inventory, audit, safety, and compliance standards; reports TBC complaints, safety hazards, and problems with products, services, and work areas; completes paperwork, logs, and other required documentation; ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identifies member needs; assists members with purchasing decisions; and resolves issues and concerns.
• Be a Talent Ambassador: Being a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products; developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented; understanding the roadblocks and assisting in training team members.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The hourly wage range for this position is $20.00 to $28.00*
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Minimum Qualifications

• Valid State-issued Driver's License.

Preferred Qualifications

• Auto service industry, Retail Experience.