(USA) Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member's expectations.

What you'll do

• Collaborate with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians; communicate and develop interpersonal skills for providing safe and efficient customer service.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
• Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilize hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapt to new tools and encourage others to use them.
• Communicate equipment, tools, and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers, process transactions; work hands-on in the physical area; maintain accurate inventory, audit safety and compliance standards; report TBC complaints, safety hazards, and problems with products, services, and work areas; complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identify member needs, assist members with purchasing decisions, and resolve issues and concerns.
• Be a brand advocate by valuing the members' experience in the TBC area and modeling high-quality service and products; develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented; understand roadblocks and assist in training team members.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent; work as a team, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence; strengthen the team by helping, developing, and mentoring others; recognize others' contributions and accomplishments.
• Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us; act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities; consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Display curiosity and a desire to learn; take calculated risks and demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change.

Pay

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

• Valid State-issued Driver's License.
• Must be 18 years of age or older.
• Successfully complete all job-required trainings and assessments within a prescribed time period if you receive the position.

Preferred Qualifications

• Auto service industry experience
• Retail experience

This response is AI-generated, for reference only.