(USA) Stocking 1 Coach, Non-Complex

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, and developing action plans to correct deficiencies. Provides process improvement leadership to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, identifying improvement opportunities, demonstrating adaptability, and promoting continuous learning.

Ensures compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction on applying these in executing business processes.

Responsibilities

• Lead and develop teams through teaching, training, and active listening.
• Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
• Model and demonstrate exceptional customer service standards using the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as Store of the Community and community outreach programs.
• Resolve customer needs, complaints, and issues, and develop action plans to correct deficiencies.
• Drive financial performance by reviewing P&L statements, managing budgets, forecasting, and controlling expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, and providing recognition.
• Promote a belonging mindset and recruit qualified associates to meet staffing needs.
• Coordinate job-related activities, build stakeholder relationships, and support business initiatives.
• Identify and communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies, mission, values, and ethical standards.
• Demonstrate core values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Qualifications

Minimum Qualifications:

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.
• Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education Benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay may include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Location: 255 16th St SW, Sioux Center, IA 51250-2959, United States of America.