(USA)Stocking 1 Coach

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing customer service initiatives.

What you'll do...

• Tour stores and provide feedback to associates
• Collaborate with all levels of associates regarding store operations
• Utilize technology and business initiatives to improve store performance
• Lead and introduce company change efforts
• Provide clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensure customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies and improve the customer experience
• Drive the financial performance and sales of the designated store area
• Review and evaluate PL Profit Loss statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Supervise and develop opportunities for hourly associates
• Hire, train, mentor, assign duties, set clear expectations, provide associate recognition, and promote a belonging mindset in the workplace
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
• Coordinate, complete, and oversee job-related activities and assignments
• Support key stakeholders, plans, and initiatives to meet customer and business needs
• Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning
• Ensure compliance with company policies and procedures
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and hold oneself and others accountable
• Strive for excellence, display curiosity, take calculated risks, and encourage learning from mistakes
• Strive for excellence, adopt and encourage the use of new technologies and skills, and support others through change
• Offer competitive pay, performance-based bonuses, and other benefits
• Provide health benefits, financial benefits, and other perks
• Offer tuition assistance through Live Better U and Bellevue University
• Minimum qualifications include 2 years of college, 1 year of retail experience and supervisory experience, or 2 years of general work experience and supervisory experience
• Preferred qualifications include a Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, and supervising 5 or more direct reports

Benefits

• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Additional compensation includes annual or quarterly performance bonuses, and regional pay zone and complex structure differentials

Qualifications

• Minimum qualifications: 2 years of college, 1 year of retail experience and supervisory experience, or 2 years of general work experience and supervisory experience
• Preferred qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, and supervising 5 or more direct reports