(USA) Stocking 1 Coach

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes while developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Responsibilities

• Respect the Individual:
  • Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
  • Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Creates opportunities for all associates to thrive and perform.
  • Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
  • Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Act with Integrity:
  • Maintains and promotes the highest standards of integrity, ethics, and compliance.
  • Models Walmart values to support and foster company culture.
  • Holds oneself and others accountable.
  • Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
  • Creates a sense of belonging, eliminates waste, and participates in local giving.
  • Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members:
  • Delivers results while putting the customer first.
  • Considers and adapts to how, where, and when customers shop.
  • Applies the EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models to all plans.
  • Makes decisions based on data, insights, and analysis.
  • Balances short- and long-term priorities.
  • Considers customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strive for Excellence:
  • Displays curiosity and a desire to learn.
  • Takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
  • Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Eligibility requirements apply.

PTO and/or PPTO (Protected Paid Time Off) can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment and meets or exceeds the requirements of paid sick leave laws where applicable.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments based on external factors that create challenges.
• State Pay Differential to meet legislative requirements, where applicable.