(USA) Specialist Technician, Technology Support - IT Support

Position Summary

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician will report to the Technology Support II and provide hands-on support to employees in their local office and company-wide employees via remote assistance.

What you'll do

• Support on-boarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Aid Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Cook up with local office manager for building access and maintaining IT managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Perform other tasks as assigned by team leadership.

About you

• You have a minimum education level of a High School Diploma.
• You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
• You have 1+ years of related work experience.
• You are a self-starter that thrives in a fast-paced, and rapidly evolving environment.
• You are a hard-working team player, with a “no task is too small” attitude.
• You can explain technical issues to non-technical users.
• You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
• You have at least 1 year of working with ticketing systems like Jira and ServiceNow.
• You have at least 1 year of working with Office 365 Admin Center.
• You have a beginner level understanding of Command Prompt, PowerShell and Terminal.
• You have a solid foundation of Windows and macOS imaging.
• You have a beginner level understanding of Self-Service software installation tools such as Company Portal and Manage Engine.
• You have a solid understanding of Active Directory tools.

Minimum Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Information Technology, Microsoft Office

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

350 5TH AVE, STE 4800 NEW YORK, NY 10118-4801, United States of America

Additional Information

Note: Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.