(USA) Senior Manager, Operations Improvement - Licensed

Position Summary

Walmart is expanding our workforce across local retail stores and is actively recruiting a Senior Manager for Operations Improvement. If you possess relevant experience in this field, we invite you to bring your skills to our fast-paced and welcoming work environment!

Role Detail

• Approximately 50% or more travel within the region along with maintaining Mechanical Contractor Licenses in state of employment
• Works directly with Store Managers and Facility Services Leadership on their facility services needs
• Manages content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with the team to develop and implement intra-net content; providing guidance to the team on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with content governance standards; auditing and tracking content variables; and adapting content and digital communication methods to resolve audit concerns.
• Directs processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows; evaluates key business components to assess current performance baselines; identifies areas of improvement; edits existing processes and develops improvement solutions; ensures program processes are simple and executable with manageable rollout plans; consulting with cross-functional teams to get alignment on improvement solutions; ensuring process is sustainable for future use; and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change.
• Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance concerning metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions
• Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Hard Skill Sets Needed

• General Facilities Services / Overall Building Maintenance Experience – 3-5 years would be optimal
• Electrical, plumbing, and or mechanical experience
• Leadership skills – Able to lead, motivate, and develop others
• Communication/Interpersonal skills
• Problem solving skills – Route cause and breakdown analysis experience
• Customer service

Soft Skill Sets Needed

• EPA Universal Certification
• PMP Certification
• Lever Six Sigma
• Maintain Mechanical Contractor Licenses in state of employment

Benefits & Perks

• Beyond competitive pay, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Multiple health plan options, including vision & dental plans for you & dependents
• Walmart discount
• Work vehicle and tools provided
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

• Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area.
• Must hold state and jurisdiction required certification and license for the state/jurisdiction of work.
• * Reciprocal license may apply** Licensing requirements vary by state.

Preferred Qualifications

• Developing and delivering training
• Master's degree in Business Administration
• Project Management Certification
• Retail consulting.
• Six Sigma certification
• Using Microsoft Office.
• Working with cross-functional teams