(USA) Personal Shopper Lead - Sam's

About the role

Assists management with the supervision of associates in the assigned area, ensuring member service, safety, and compliance with company policies and procedures.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates to ensure alignment with company guidelines.
• Maintain facility safety by conducting safety sweeps, following forklift and hazardous materials procedures, and reporting unsafe conditions.
• Support Sam’s Club ecommerce operations, including Club Pick Up and Ship From Club, by auditing customer feedback, resolving complaints, and identifying trends.
• Supervise associates supporting ecommerce programs by training, assigning duties, and ensuring coverage at pickup locations.
• Execute the Sam’s Club Pickup plan by monitoring key performance indicators, auditing orders, maintaining equipment, and evaluating CPU performance.
• Support projects to improve CPU efficiencies by leveraging KPIs, modeling best practices, and implementing process improvements.
• Provide member service by acknowledging members, addressing needs, resolving issues, and promoting products and services.
• Ensure sales floor and merchandise presentation comply with company policies, including handling claims, stocking, pricing, and securing high-shrink items.
• Oversee the picking and staging of club pickup orders according to company procedures.
• Develop, communicate, and implement processes to meet business needs by collaborating with stakeholders and monitoring progress.
• Demonstrate and promote compliance with company policies, ethics, and integrity standards.
• Lead and participate in teams by sharing resources, coordinating work, and supporting adaptability to change.
• Embrace diversity, foster inclusion, and mentor associates to strengthen team performance.
• Act with integrity by maintaining ethical standards, accountability, and transparency.
• Serve customers and members by prioritizing their needs and delivering results.
• Strive for excellence by driving continuous improvement, embracing new technologies, and supporting innovation.

Qualifications

Minimum Qualifications:

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within a prescribed time period if hired.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts depend on job classification and length of employment.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply (ranging from $0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed.

Location

2537 S Saunders St, Raleigh, NC 27603-2843, United States of America.