(USA) Overnight Stocking Coach, Non-Complex, Management

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour to Teach)
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model; manages and supports customer service initiatives (e.g., Store of the Community and community outreach programs); ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies; provides process improvement leadership to ensure a high-quality customer experience
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; developing and implementing action plans to mitigate shrink and achieve sales and profit goals
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; promoting a belonging mindset; recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; demonstrating adaptability and promoting continuous learning
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; providing direction and guidance on applying these in executing business processes and practices
• Respect the Individual: Builds high-performing teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform
• Respect the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
• Respect the Individual: Attracts and retains the best talent; empowers and develops talent; recognizes others’ contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
• Act with Integrity: Acts in a selfless manner; is consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; applies the EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data insights and analysis; balances short- and long-term priorities; considers customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; supports others through change

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and