(USA) Overnight Stocking Coach, Non-Complex

Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates; tour stores and provide feedback (Tour to Teach).
• Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives (e.g., Store of the Community and community outreach programs).
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high-quality customer experience.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring.
• Assign duties, set clear expectations, provide associate recognition, and communicate expectations consistently and effectively.
• Promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives; build accountability for and measure progress in achieving results.
• Identify and address improvement opportunities; demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.
• Implement related action plans, utilize and support the Open Door Policy, and provide direction and guidance on applying these in executing business processes and practices.
• Uphold Walmart’s core values: Respect the Individual (build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected; work collaboratively, build strong trusting relationships, communicate with impact, energy, and positivity; attract and retain the best talent, empower and develop talent, recognize contributions).
• Uphold Walmart’s core values: Act with Integrity (maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values to support and foster culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company; act in a selfless manner, be consistently humble, self-aware, honest, fair, and transparent).
• Uphold Walmart’s core values: Serve Our Customers and Members (deliver results while putting the customer first; consider and adapt to how, where, and when customers shop; apply EDLP and EDLC business models; make decisions based on data, insights, and analysis; balance short- and long-term priorities; consider customers, fellow associates, shareholders, suppliers, business partners, and communities).
• Uphold Walmart’s core values: Strive for Excellence (