(USA) Overnight Stocking Coach, Non-Complex

Responsibilities

• Lead and develop teams through teaching, training, active listening, store tours, and feedback (Tour to Teach).
• Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts; provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards per the One Best Way (OBW) service model.
• Manage and support customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies; provide process improvement leadership for a high-quality customer experience.
• Drive financial performance and sales: review and evaluate P&L statements; manage budgeting, forecasting, and expense control indexed to sales.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development for hourly associates: hiring, training, mentoring, assigning duties, setting clear expectations, recognition, promoting a belonging mindset, recruiting and developing qualified associates to meet staffing needs and growth potential.
• Coordinate and oversee job-related activities: develop and maintain stakeholder relationships, support plans to meet customer and business needs, identify and communicate goals, build accountability, measure progress, identify improvement opportunities, demonstrate adaptability, promote continuous learning.
• Ensure compliance with company policies, procedures, mission, values, ethics, and integrity; implement action plans, support the Open Door Policy, guide application in business processes.
• Build high-performing teams; embrace diversity; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive.
• Work collaboratively; build strong, trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain top talent; empower and develop talent; recognize contributions and accomplishments.
• Maintain the highest standards of integrity, ethics, and compliance; model Walmart values; hold self and others accountable; support Walmart’s goal of becoming a regenerative company (belonging, waste elimination, local giving).
• Act selflessly; be humble, self-aware, honest, fair, and transparent.
• Deliver results with a customer-first focus; adapt to how, where, and when customers shop; apply EDLP and EDLC business models to all plans.
• Make data-driven decisions; balance short- and long-term priorities; consider customers, associates, shareholders, suppliers, business partners, and communities.
• Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; encourage learning from mistakes.
• Drive continuous improvement; adopt and encourage new technologies and