(USA) Merchandising Lead

Sam's Club · Austin, TX · 3 mo ago

On-siteMarketing$23–$31/hrFull-time

About the role

Provides member service by acknowledging members, identifying member needs, offering guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with supervising associates in assigned areas by delegating duties, communicating goals and feedback, training on processes and procedures, providing direction on member service approaches, ensuring resolution of member complaints according to company guidelines, enforcing compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
Maintains facility safety according to company policies by conducting safety sweeps, following forklift spotting and hazardous material handling procedures, adhering to steel standard guidelines, and reporting unsafe situations to management.
Ensures sales floor and merchandise presentation comply with company policies by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
Monitors food and merchandise quality by ensuring product rotation, code dating, adherence to sanitation standards, and proper merchandising, stocking, zoning, and cleaning across all departments.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy.
Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzing information from multiple sources; monitoring progress; and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining and guiding how to apply them, implementing action plans, using the Open Door Policy, and assisting management with ethical and compliance issues.
Leads and participates in teams by sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback, and modeling adaptability to change.

Values and Behaviors

Respect the Individual: Embraces diversity in people, cultures, ideas, and experiences; fosters a culture of belonging; creates opportunities for associates to thrive; builds trusting relationships; communicates with impact, energy, and positivity; mentors and develops others; and recognizes contributions.
Act with Integrity: Upholds high standards of integrity, ethics, and compliance; models Walmart values; holds self and others accountable; supports regenerative company goals; acts selflessly with humility, self-awareness, honesty, fairness, and transparency.
Serve our Customers and Members: Delivers results while prioritizing the customer; makes decisions based on reliable information; balances short- and long-term priorities; considers how work impacts team goals.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; drives continuous improvement; embraces new technologies and skills; supports others through change.

Requirements

Must be 18 years of age or older.
6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

Health benefits: Medical, vision, and dental coverage.
Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave laws where applicable.
Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education: Live Better U program offers fully paid education benefits, including high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply in specific circumstances, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Primary location: 10901 Lakeline Mall Dr, Austin, TX 78717-0000, United States of America.