(USA) Merchandising Lead

About the role

Provides member service by acknowledging members, identifying member needs, offering guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with the supervision of associates in assigned areas by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction on member service approaches, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Receives and stocks supplies and merchandise from distribution centers and vendors; organizes and maintains the sales floor using equipment, merchandising, and completing required documentation.
• Maintains facility safety according to company policies by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, adhering to steel standard guidelines, and reporting unsafe situations to management.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning the area, stocking and arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
• Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and adherence to sanitation standards; merchandising, stocking, zoning, and cleaning all departments.
• Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy.
• Develops, communicates, and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzing information from multiple sources; monitoring progress; and identifying improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining and guiding how to apply them, implementing action plans, and assisting with ethical and compliance issues.
• Leads and participates in teams by sharing resources, determining customer needs and priorities, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Embraces diversity by fostering an inclusive workplace, supporting associate development, recognizing contributions, and helping attract talent.
• Acts with integrity by maintaining high ethical standards, modeling company values, holding oneself and others accountable, and supporting sustainability goals.
• Serves customers and members by delivering results with a customer-first approach, making decisions based on reliable information, and balancing priorities.
• Strives for excellence by displaying curiosity, taking calculated risks, driving continuous improvement, and supporting others through change.

Requirements

• Must be 18 years of age or older.
• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Experience leading a team, including hiring, evaluating, mentoring, developing, and managing workloads.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave requirements where applicable.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Location: 2100 Generals Hwy, Annapolis, MD 21401-6723, United States.