(USA) Member Team Lead PM

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures while supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques.
• Ensure member complaints and issues are resolved according to company guidelines.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals.
• Promote the value of Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions.
• Provide guidance on self-service technology and assist with transactions at registers or self-checkout.
• Ensure club pick-up orders are filled accurately.
• Oversee assigned area by handling claims, returns, and zoning; arrange and organize merchandise.
• Identify shrink and damages; maintain availability of carts and flatbeds.
• Assist members with transporting items and maintain parking lot cleanliness.
• Complete accounting records, file transactions, and prepare financial reports.
• Follow accounting office procedures, provide funds for register operation, and prepare daily deposits.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality.
• Develop and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by coordinating work assignments, providing feedback, and adapting to change.
• Embrace diversity, foster an inclusive workplace, and mentor associates to help them thrive.
• Build strong relationships, communicate effectively, and recognize team contributions.
• Maintain high standards of integrity, ethics, and compliance; support Walmart’s regenerative goals.
• Deliver results while prioritizing customer needs and balancing short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and managing workloads.

Primary location: 1500 Ring Rd, Elizabethtown, KY 42701-7984, United States of America.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may range from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.