(USA) Member Team Lead

Position Summary

Assists management with the supervision of associates in an assigned area of responsibility by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction on member‑service approaches and techniques. Ensures member complaints and issues are resolved according to company guidelines, maintains compliance with policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages renewals and participates in sales and marketing events.
• Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding use of self‑service technology, and handling transactions at registers or self‑checkout.
• Oversees assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart/flatbed availability, assisting members with transporting items, and keeping the parking lot clean.
• Completes accounting records, files transactions, follows accounting office procedures, provides funds for register operation, creates and interprets financial analysis reports, prepares daily deposits, oversees cash‑fund transfers, and investigates cash overages/shortages while maintaining confidentiality.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzes information from multiple sources; monitors progress; and identifies improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and ethical standards; explains and guides application of these standards; implements related action plans; and assists management with correcting ethical and compliance issues.
• Leads and participates in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating work assignments; providing advice, feedback, and support; and modeling adaptability to change.
• Fosters an inclusive workplace by embracing differences, creating a culture of belonging, and providing opportunities for all associates to thrive and perform.
• Acts with integrity by maintaining the highest standards of ethics, accountability, and humility; supports Walmart’s goal of becoming a regenerative company.
• Serves customers and members by delivering results with a customer‑first mindset, making data‑driven decisions, and balancing short‑ and long‑term priorities.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and adopting new technologies.

Minimum Qualifications

• 6 months retail experience, including operating front‑end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front‑end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Pay

The hourly wage range for this position is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may be paid based on schedule, facility, season, or specific work performed.

Benefits

• Competitive pay with performance‑based bonus awards.
• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off (PTO/PPTO) for vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting.
• Short‑term and long‑term disability insurance.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: tuition, books, and fees fully paid for eligible associates.

Location

6614 Gulf Freeway, La Marque, TX 77568‑3096, United States.