(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to ensure member complaints and issues are resolved according to company guidelines. Supports compliance with company policies and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and completing required documentation.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversees the assigned area by handling claims and returns, zoning, arranging and organizing merchandise, identifying shrink and damages, maintaining carts/flatbeds, assisting members with transporting items, and ensuring parking lot cleanliness.
• Completes accounting records, files transactions, provides funds for register operation, creates and interprets financial analysis reports, assists with accounting-related investigations, prepares daily deposits, oversees Cash Fund Transfers, investigates overages and shortages, and maintains confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring progress; and identifying improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining and applying them in business processes, implementing action plans, using the Open Door Policy, and assisting management with correcting issues.
• Leads and participates in teams by sharing resources and information, determining customer needs and priorities, coordinating work assignments, providing advice and feedback, and modeling adaptability to change.

Culture & Values

• Respect the Individual: Embraces differences, creates a culture of belonging, supports associates, attracts top talent, builds strong relationships, communicates with positivity, motivates and influences others, mentors and recognizes contributions.
• Act with Integrity: Maintains the highest standards of integrity, ethics, and compliance; models Walmart values; holds oneself and others accountable; supports sustainability goals.
• Serve our Customers and Members: Puts customers first, makes data-driven decisions, balances short- and long-term priorities, and considers team impact.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, drives continuous improvement, embraces new technologies, supports others through change.

Benefits

• Health: Medical, vision, and dental coverage.
• Financial: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding local sick leave laws.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: Company-paid education benefit for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees fully covered by Walmart. Eligibility requirements apply.

Pay

The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums (ranging from $0.35 to $3.00 per hour) may apply based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing workloads.