(USA) Member Team Lead

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals and feedback, and training on processes and procedures.
• Provide direction and guidance on member‑service approaches to ensure complaints are resolved according to company guidelines and policies.
• Support the Open Door Policy by participating in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Communicate membership information, process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
• Deliver member service by acknowledging members, identifying needs, assisting purchasing decisions, locating merchandise, supporting self‑service technology, handling transactions, and ensuring club pick‑up orders are filled.
• Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart/flatbed availability, assisting members with transporting items, operating cart‑retrieval equipment, and keeping the parking lot clean.
• Complete accounting records and required documentation, follow accounting office procedures, provide funds for register operation, create and interpret financial analysis reports, assist with investigations, prepare daily deposits and cash‑fund transfers, investigate overages/shortages, and maintain confidentiality of financial and personal information.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and other business partners; analyze information from multiple sources; monitor progress; and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity by explaining, guiding, and demonstrating proper application; implement related action plans; and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources, determining customer needs, coordinating work assignments, providing advice and feedback, ensuring timelines and quality, and modeling adaptability to change.
• Respect the Individual: embrace differences in people, cultures, ideas, and experiences; create an inclusive workplace where associates feel seen, supported, and connected; attract top talent; build strong, trusting relationships; communicate with impact; mentor and develop others; and recognize contributions.
• Act with Integrity: uphold the highest standards of integrity, ethics, and compliance; model Walmart values; hold self and others accountable; and support Walmart’s goal of becoming a regenerative company.
• Serve Customers and Members: deliver results with a customer‑first mindset, make decisions based on reliable information, balance short‑ and long‑term priorities, and consider the impact of work on team and stakeholder outcomes.
• Strive for Excellence: display curiosity, take calculated risks, demonstrate courage and resilience, drive continuous improvements, adopt new technologies, and support others through change.

Minimum Qualifications

• At least 6 months of retail experience, including operating front‑end equipment (e.g., cash register).
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front‑end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation may be provided as premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Benefits

• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off (PTO) and related leave: parental leave, family‑care leave, bereavement, jury duty, voting, and flexible PTO/PPTO for vacation, sick leave, holidays, or other purposes.
• Short‑term and long‑term disability insurance.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: tuition, books, and fees fully paid for eligible full‑time and part‑time associates (high‑school completion, bachelor’s degrees, English language learning, short‑form certificates).

Location

1400 E Jackson Ave, McAllen, TX 78503‑1601, United States.