(USA) Member Team Lead

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, resolving member complaints, ensuring compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

What you'll do...

• Communicates and supports membership by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing and maintaining marketing recaps; and meeting membership goals.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, providing guidance, assisting with transactions, and ensuring club pick-up orders are filled.
• Oversees assigned area by handling claims and returns, zoning, arranging merchandise, identifying shrink and damages, organizing carts/flatbeds, assisting with transportation, utilizing cart retrieval equipment, and maintaining parking lot cleanliness.
• Completes accounting records by following procedures, providing funds, creating financial analysis reports, assisting with investigations, preparing daily deposits, preparing Cash Fund Transfers, investigating overages and shortages, and maintaining confidentiality.
• Develops, communicates, and implements processes by collaborating with managers, co-workers, customers, and business partners; analyzing and applying information; monitoring progress; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance by explaining, guiding, and demonstrating policies; implementing action plans; using the Open Door Policy; and assisting with correcting issues.
• Leads and participates in teams by using resources, information, and tools; determining needs and priorities; coordinating assignments; providing advice, feedback, and support; and modeling change.

Benefits

Competitive pay, performance-based bonus awards, and other benefits such as health benefits (medical, vision, dental), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting), short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing workload of others.