(USA) Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area of responsibility by performing a variety of duties to ensure smooth operations and member satisfaction.

Responsibilities

• Assign duties to associates, communicate goals and feedback, and train associates on processes and procedures.
• Provide direction and guidance to associates on member service approaches and techniques to resolve member complaints and issues according to company guidelines.
• Ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; and complete marketing recaps and required documentation.
• Strive to meet membership goals and promote the value of Sam’s Club products and services.
• Provide and ensure member service by acknowledging members, identifying member needs, assisting with purchasing decisions, and locating merchandise.
• Guide and support members regarding self-service technology, assist with transactions at registers or self-checkout, and ensure club pickup orders are filled.
• Oversee the assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Maintain availability of carts and flatbeds, assist members with transporting items, and ensure parking lot cleanliness.
• Complete accounting records, file transactions, and maintain required documentation by following accounting office procedures.
• Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
• Prepare daily deposits, oversee Cash Fund Transfers, investigate overages and shortages in cash register drawers and accounting office, and maintain confidentiality of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners.
• Analyze and apply information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
• Explain, guide, and demonstrate how to apply these standards in executing business processes and practices, and assist management with correcting ethical and compliance issues.
• Lead and participate in teams by using and sharing resources, information, and tools; determine customer needs and business priorities; and coordinate and execute work assignments.
• Provide advice, feedback, and support to ensure timelines and work quality are achieved, and model and help others adapt to change or new challenges.
• Embrace differences in people, cultures, ideas, and experiences to create an inclusive workplace where associates feel seen, supported, and connected.
• Build strong and trusting relationships, communicate with impact and positivity, and motivate and influence others.
• Strengthen the team by helping develop and mentor others, and recognize contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance, and model Walmart values to support and foster the company culture.
• Hold oneself and others accountable, and support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Act in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.
• Deliver results while putting the customer first, make decisions based on reliable information, and balance short- and long-term priorities.
• Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements, embrace new technologies and skills, and support others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary location: 103 Bryant Drive, Nicholasville, KY 40356-9225, United States of America.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.