(USA) Member Team Lead

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals and feedback, and training on processes and procedures.
• Provide direction and guidance to associates on member‑service approaches to ensure complaints and issues are resolved according to company guidelines.
• Support the Open Door Policy by participating in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Communicate membership information, process membership upgrades and credit accounts, encourage renewals, and promote membership benefits to current and prospective members.
• Participate in sales and marketing events, complete marketing recaps, and maintain required documentation while striving to meet membership goals.
• Deliver member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and guiding use of self‑service technology.
• Assist members with transactions at registers or self‑checkout, ensure club pick‑up orders are filled, and handle claims and returns.
• Maintain the assigned area by zoning, arranging and organizing merchandise, identifying shrink and damages, and ensuring availability of carts/flatbeds.
• Help members transport items using cart retrieval equipment and keep the parking lot clean.
• Complete accounting records, provide funds for register operation, create and interpret financial analysis reports, and assist with accounting‑related investigations.
• Prepare daily deposits, oversee cash‑fund transfers, investigate overages and shortages, and maintain confidentiality of financial and personal information.
• Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and partners; analyze information; monitor progress; and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards; explain and demonstrate proper application; and implement related action plans.
• Lead and participate in teams by sharing resources, determining customer needs, coordinating work assignments, providing advice and feedback, and modeling adaptability to change.
• Respect the individual by embracing differences, creating an inclusive workplace, building strong relationships, and mentoring others.
• Act with integrity by upholding high ethical standards, modeling Walmart values, and supporting the company’s regenerative goals.
• Serve customers and members by delivering results, making informed decisions, and balancing short‑ and long‑term priorities.
• Strive for excellence by displaying curiosity, taking calculated risks, driving continuous improvements, and adopting new technologies.

Minimum Qualifications

• At least 6 months retail experience, including operating front‑end equipment (e.g., cash register).
• At least 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front‑end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• PTO, parental leave, family care leave, bereavement, jury duty, voting leave, and paid sick leave (amount varies by classification and tenure).
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company‑paid education program covering tuition, books, and fees for eligible associates.

Pay

The hourly wage range for this position is $21.00 to $29.00*. Additional premiums of $0.35 to $3.00 per hour may be paid based on schedule, facility, season, or specific work performed, with multiple premiums applicable when criteria are met. The actual hourly rate will equal or exceed the required minimum wage for the job location.

Location

4600 E 2nd St, Casper, WY 82609‑4224, United States.