(USA) Member Team Lead

About the role

Assists management with the supervision of associates in an assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction and guidance to ensure member complaints and issues are resolved according to company guidelines. Supports compliance with company policies and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Assigns duties to associates and communicates goals and feedback
• Trains associates on processes and procedures
• Provides direction and guidance to associates on member service approaches and techniques
• Ensures member complaints and issues are resolved according to company guidelines
• Supports the Open Door Policy
• Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
• Provides information on membership types, programs, and benefits to current and prospective members
• Processes memberships, upgrades, and credit accounts
• Encourages membership renewals
• Participates in sales and marketing events
• Completes and maintains marketing recaps and other required documentation
• Strives to meet membership goals and promotes the value of Sam’s Club products and services
• Acknowledges members and identifies their needs
• Assists members with purchasing decisions and locating merchandise
• Provides guidance and support regarding self-service technology
• Assists members with transactions using registers or self-checkout areas
• Ensures club pickup orders are filled
• Handles claims and returns
• Zones and organizes merchandise
• Identifies shrink and damages
• Organizes and maintains availability of carts/flatbeds
• Assists members with transporting items using cart retrieval equipment
• Maintains parking lot cleanliness
• Follows accounting office procedures for completing records, filing transactions, and other required documentation
• Provides funds for proper register operation
• Creates and interprets financial analysis reports
• Assists with accounting-related investigations
• Prepares daily deposits
• Oversees Cash Fund Transfers
• Investigates overages and shortages in cash register drawers and accounting office
• Maintains confidentiality and accuracy of financial and personal information
• Develops, communicates, and implements processes and practices to meet business needs
• Collaborates with managers, coworkers, customers, and other business partners
• Analyzes and applies information from multiple sources
• Monitors progress and results
• Identifies and addresses improvement opportunities
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
• Explains, guides, and demonstrates how to apply policies and standards in executing business processes
• Implements related action plans
• Assists management with correcting ethical and compliance issues and problems
• Leads and participates in teams by using and sharing resources, information, and tools
• Determines customer needs and business priorities
• Coordinates and executes work assignments
• Provides advice, feedback, and support to ensure timelines and work quality are achieved
• Models and helps others adapt to change or new challenges

Requirements

• 6 months of retail experience including operating front-end equipment (for example, cash register)
• 6 months of customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Leading a front-end team
• Supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U: company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are completely paid for by Walmart (eligibility requirements apply)

Pay

The hourly wage range for this position is $22.50 to $30.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.