(USA) Member Team Lead

About the role

Assists management with the supervision of associates in an assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.

Responsibilities

• Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes membership upgrades and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sam’s Club products and services.
• Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self‑service technology, assisting with transactions at registers or self‑checkout, and ensuring club pick‑up orders are filled.
• Oversees the assigned area by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart‑retrieval equipment, and maintaining parking‑lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following accounting office procedures; provides funds for proper register operation; creates and interprets financial analysis reports; assists with accounting‑related investigations; prepares daily deposits and oversees cash‑fund transfers; investigates overages and shortages in cash register drawers; maintains confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzes and applies information from multiple sources; monitors progress and results; identifies and addresses improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply them; implements related action plans; uses the Open Door Policy to assist management with correcting ethical and compliance issues.
• Leads and participates in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality; modeling adaptability to change or new challenges.
• Respects the individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported, and connected; creating opportunities for all associates to thrive; working as a team, building strong trusting relationships, and communicating with impact, energy, and positivity.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; modeling Walmart values; holding oneself and others accountable; supporting Walmart’s goal of becoming a regenerative company and making a positive impact for associates, customers, members, and the world.
• Serves customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how work impacts the team’s ability to deliver on purpose for all stakeholders.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to new technologies and skills, and supporting others through change.

Minimum Qualifications

• 6 months retail experience, including operating front‑end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front‑end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Pay

The hourly wage range for this position is $21.00 to $29.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed, and multiple premiums may apply if applicable criteria are met.

Benefits

• Competitive pay plus performance‑based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off (PTO) and/or PPTO for vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting (amount varies by classification and tenure).
• Short‑term and long‑term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U – company‑paid education benefit covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English language learning, and short‑form certificates.

Location

2444 Chesapeake Square Ring Rd, Chesapeake, VA 23321‑2173, United States.