(USA) Member Specialist
About the role
Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services, assists with self-service technology, and processes member purchases, including payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
Responsibilities
- Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
- Handle merchandise according to proper procedures and report unsafe situations to facility management.
- Maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs.
- Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
- Promote company products and services, zone the area, and arrange and organize merchandise.
- Assist members with transporting items and maintain a safe shopping environment.
- Review member receipts and secure Sam's Club assets by observing and communicating potential criminal activity.
- Maintain paperwork, logs, and other required documentation, and execute emergency response procedures.
- Ensure compliance with company security and safety practices.
- Train Member Frontline Services associates on company processes, procedures, and new technology.
- Deliver training on new programs and provide continuous learning and process improvement opportunities.
- Ensure area of responsibility is maintained in accordance with company policies, including handling returns and identifying shrink and damages.
- Comply with company policies, procedures, and standards of ethics and integrity.
- Complete work assignments and priorities using company policies, data, and resources.
- Collaborate with managers, co-workers, customers, and business partners to meet priorities and deadlines.
- Embrace differences in people, cultures, ideas, and experiences to create an inclusive workplace.
- Build strong relationships, communicate effectively, and mentor others to strengthen the team.
- Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative company goals.
- Act selflessly, with humility, honesty, fairness, and transparency.
- Deliver results while prioritizing customer and member needs.
- Make decisions based on reliable information and balance short- and long-term priorities.
- Demonstrate curiosity, a desire to learn, and resilience in driving continuous improvements.
- Support others through change and embrace new technologies and skills.
Benefits
- Competitive pay with performance-based bonus awards.
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability coverage.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (tuition, books, and fees fully covered by Walmart).
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.
Pay
The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.
Location
3239 GOLIAD RD, SAN ANTONIO, TX 78223-0000, United States of America