(USA) Member Specialist

Provides member service and maintains the checkout area, resolving member issues and concerns while promoting Sam's Club products and services.

Responsibilities

• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Maintains entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones and organizes merchandise, identifies shrink and damages, and maintains a safe shopping environment.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, new technology, and tool functionality.
• Delivers training for new programs and provides continuous learning and process improvement opportunities.
• Ensures compliance with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by collaborating with managers, co-workers, and business partners.
• Embraces diversity, builds strong relationships, and mentors others to strengthen the team.
• Maintains high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative company goals.
• Delivers results while prioritizing customer and member needs, balancing short- and long-term priorities.
• Drives continuous improvement, adapts to change, and supports others through transitions.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (tuition, books, and fees fully covered).

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation in the form of premiums may be paid ($0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed.

Location

27727 STATE ROAD 56, WESLEY CHAPEL, FL 33544-8833, United States of America