(USA) Member Specialist

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area and arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment and exit areas.
• Reviews member receipts.
• Secures Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with training of Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new program rollout training.
• Provide continuous learning and process‑improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in business processes.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; communicating progress; recommending improvements; and adapting to change and feedback.

Core Values

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected; builds strong, trusting relationships; mentors and recognizes others’ contributions.
• Act with Integrity: Maintains the highest standards of ethics and compliance; models Walmart values; holds self and others accountable; supports Walmart’s regenerative goals.
• Serve our Customers and Members: Delivers results with the customer first; makes decisions based on reliable information; balances short‑ and long‑term priorities; considers impact on team and stakeholders.
• Strive for Excellence: Displays curiosity, takes calculated risks, demonstrates courage and resilience; drives continuous improvements; embraces new technologies and supports others through change.

Benefits

• Competitive pay and performance‑based bonus awards.
• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase plan, company‑paid life insurance.
• Paid time off (PTO/PPTO) including parental leave, family care leave, bereavement, jury duty, voting; can be used for vacation, sick leave, holidays, or other purposes.
• Short‑term and long‑term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program (covers tuition, books, and fees for high‑school completion, bachelor’s degrees, English language learning, certificates, etc.).
• Additional benefits subject to specific plan or program terms.

Pay

The hourly wage range for this position is $17.00 to $25.00. Additional premiums of $0.35 to $3.00 per hour may be paid based on schedule, facility, season, or specific work performed.

Location

3536 Hammond Blvd, Joplin, MO 64804‑4451, United States.