(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for different membership and payment types.

Responsibilities

• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise according to proper procedures and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Resolve member issues and promote company products and services.
• Zone, arrange, and organize merchandise, and identify shrink and damages.
• Secure and safeguard Sam's Club assets by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and required documentation, and execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, and program rollouts.
• Provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments by collaborating with managers, co-workers, and business partners, and adapting to feedback.
• Embrace diversity, foster a culture of belonging, and support team development.
• Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Deliver results with a customer-first mindset and balance short- and long-term priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Qualifications

No minimum qualifications are listed for this position.

• Preferred qualifications include retail experience, such as operating front-end equipment (e.g., cash register) and working with mobile retail applications.