(USA) Member Specialist

About the role

At Sam's Club, associates are expected to uphold the company's core values and leadership principles in every aspect of their work. This includes:

• Respecting the Individual by embracing differences, fostering inclusion, and supporting a culture of belonging.
• Acting with Integrity by maintaining high ethical standards, modeling Walmart values, and holding oneself and others accountable.
• Serving Customers and Members by prioritizing their needs and making data-driven decisions.
• Striving for Excellence by continuously improving processes, embracing new technologies, and supporting others through change.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; promotes Sam's Club products and services.
• Guides members on the use of self-service technology.
• Processes member purchases, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, including conducting safety sweeps and reporting unsafe situations.
• Maintains entrance and exit areas, arranges and organizes merchandise, and zones the area.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Reviews member receipts and ensures compliance with company security and safety practices.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity.
• Maintains required paperwork, logs, and documentation.
• Executes emergency response procedures.
• Assists with training Member Frontline Services associates on company processes, new technology, and tool functionality.
• Delivers new program rollouts and provides continuous learning opportunities.
• Identifies shrink and damages, and ensures proper handling of returns.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments by using policies, data, and resources; collaborating with managers and team members; and adapting to change and feedback.

Requirements

• Retail experience, including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefits, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully covered by Walmart.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. Additional compensation in the form of premiums may apply, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.