(USA) Member Specialist

About the role

Provides member service by maintaining checkout and entrance areas, resolving member issues, and promoting Sam's Club products and services. Offers guidance on self-service technology, processes purchases, and assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types.

Responsibilities

• Maintains checkout, entrance, and exit areas; acknowledges members, verifies membership cards, and identifies member needs
• Resolves member issues and concerns; assists with purchasing decisions and locating merchandise
• Promotes company products and services; processes member purchases; assists with payments, returns, refunds, and exchanges
• Zones the area; arranges and organizes merchandise; identifies shrink and damages
• Assists members with transporting items; maintains a safe shopping environment
• Reviews member receipts; secures and safeguards company assets by observing and communicating potential criminal activity according to policies
• Maintains paperwork, logs, and other required documentation; executes emergency response procedures
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps; follows proper merchandise handling procedures; corrects and reports unsafe situations
• Assists with training Member Frontline Services associates on processes, procedures, new technology, tool functionality, and new program rollout training; provides continuous learning and improvement opportunities
• Complies with company policies, procedures, and standards of ethics and integrity; completes work assignments and priorities by collaborating with managers, co-workers, customers, and business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress; recommending improvement opportunities; and adapting to change, difficulties, and feedback
• Respects the Individual: embraces differences; creates belonging; helps attract talent; works as a team; builds trusting relationships; communicates with impact; strengthens the team by helping, developing, and mentoring others; recognizes contributions
• Acts with Integrity: maintains highest standards of integrity, ethics, and compliance; models Walmart values; holds self and others accountable; supports regenerative company goals; acts selflessly with humility, honesty, fairness, and transparency
• Serves Customers and Members: delivers results while putting the customer first; makes decisions based on reliable information; balances priorities; considers impact on team's ability to deliver purpose
• Strives for Excellence: displays curiosity and desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; embraces new technologies and skills; supports others through change

Qualifications

Minimum Qualifications: None listed.

Preferred Qualifications: Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

Pay

• Hourly wage range: $18.00 to $26.00*
• Actual hourly rate will equal or exceed required minimum wage applicable to the job location
• Additional premiums may be paid in amounts ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed; multiple premiums may apply if criteria are met

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO and/or PPTO for vacation, sick leave, holidays, or other purposes; parental leave, family care leave, bereavement, jury duty, and voting; amount depends on job classification and length of employment, meets or exceeds paid sick leave laws where applicable
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U: company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees fully paid
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits subject to change and plan/program terms

This response is AI-generated, for reference only.