(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance on self-service technology. Processes member purchases, including payments, returns, refunds, and exchanges according to company policies for different membership and payment types.

Responsibilities

• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise according to proper procedures and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Resolve member issues and concerns while promoting company products and services.
• Maintain a safe shopping environment by zoning the area and arranging merchandise.
• Review member receipts and secure Sam's Club assets by observing and reporting potential criminal activity.
• Maintain paperwork, logs, and required documentation, and execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, and tool functionality.
• Deliver training for new program rollouts and provide continuous learning opportunities.
• Ensure the area of responsibility is maintained according to company policies, handling returns, and identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments by collaborating with managers, coworkers, and business partners, and adapting to feedback.

Skills

• Embrace differences in people, cultures, and ideas to foster an inclusive workplace.
• Build strong, trusting relationships and communicate with impact and positivity.
• Mentor and develop others while recognizing their contributions.
• Maintain high standards of integrity, ethics, and compliance.
• Act selflessly with humility, self-awareness, honesty, and fairness.
• Deliver results while prioritizing customer and member needs.
• Make decisions based on reliable information and balance short- and long-term priorities.
• Demonstrate curiosity, a desire to learn, and resilience in the face of challenges.
• Drive continuous improvements and support others through change.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully covered by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.

Primary location: 700 N 54TH ST, CHANDLER, AZ 85226-1502, United States of America.