(USA) Member Specialist

About the role

At Sam’s Club, associates are expected to uphold the company’s values and leadership principles in every aspect of their work. This role blends member service, operational execution, safety stewardship, and continuous improvement to support a productive and welcoming club environment.

Responsibilities

• Provides member service and guidance on self-service technology.
• Maintains checkout, entrance, and exit areas; zones and organizes merchandise.
• Processes purchases, returns, refunds, and exchanges per company policies and membership/payment types.
• Verifies membership cards, acknowledges members, and identifies member needs.
• Assists members with locating merchandise and transporting items.
• Follows safety standards, conducts safety sweeps, corrects unsafe situations, and reports hazards to management.
• Handles merchandise according to proper procedures and identifies shrink and damages.
• Secures and safeguards Sam’s Club assets by observing and reporting potential criminal activity.
• Completes required documentation, logs, and paperwork.
• Executes emergency response procedures and ensures compliance with security and safety practices.
• Trains Member Frontline Services associates on processes, procedures, and new technology; delivers rollout training and fosters continuous learning.
• Collaborates with managers, co-workers, and members to complete work assignments, meet deadlines, and improve processes.

Requirements

• Retail experience, including operating front-end equipment such as cash registers.
• Familiarity with mobile retail applications.

Benefits

• Health: medical, vision, and dental coverage.
• Financial: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, and other uses, meeting or exceeding applicable paid sick-leave laws.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company-paid education benefit covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees fully paid by Walmart. Eligibility requirements apply.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the applicable local minimum wage. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour; multiple premiums may apply if criteria are met.