(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Handles merchandise according to proper procedures and maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locates merchandise.
• Resolves member issues and concerns and promotes company products and services.
• Zones and organizes merchandise, and assists members with transporting items.
• Reviews member receipts and maintains a safe shopping environment.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and required documentation, and executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology.
• Delivers training on new programs and tools, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained according to company policies, including handling returns and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities using company policies, data, and resources.
• Embraces differences in people, cultures, and ideas to create an inclusive workplace.
• Builds strong relationships, communicates effectively, and mentors others.
• Maintains high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Delivers results while prioritizing customer and member needs.
• Drives continuous improvement, adopts new technologies, and supports others through change.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.

901 AIRPORT CENTER DR, ALLENTOWN, PA 18109-9384, United States of America