(USA) Member Specialist

About the role

At Sam’s Club, associates are expected to uphold the company’s values and leadership principles in every aspect of their work. This role focuses on delivering exceptional member service, maintaining a safe and organized shopping environment, and supporting operational excellence through adherence to company policies and procedures.

Responsibilities

• Provides member service and guidance on self-service technology
• Maintains checkout, entrance, and exit areas; zones and organizes merchandise
• Processes purchases, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Verifies membership cards and assists members with purchasing decisions and locating merchandise
• Reviews member receipts and assists with transporting items
• Follows company safety standards, conducts safety sweeps, and reports unsafe situations
• Handles merchandise according to proper procedures and identifies shrink and damages
• Secures and safeguards Sam’s Club assets by observing and communicating potential criminal activity
• Completes required documentation, logs, and paperwork
• Executes emergency response procedures and ensures compliance with security and safety practices
• Assists with training Member Frontline Services associates on company processes, new technology, and program rollouts
• Provides continuous learning and process improvement opportunities
• Collaborates with managers, co-workers, and members to prioritize tasks and meet deadlines

Requirements

• Retail experience including operating front end equipment (for example, cash register)
• Experience working with mobile retail applications

Benefits

• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.