(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, resolves member issues and concerns, and promotes Sam's Club products and services. Assists members with purchasing decisions, locating merchandise, and transporting items. Helps secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity. Executes emergency response procedures and ensures compliance with company security and safety practices.

Responsibilities

• Provides member service and guidance on self-service technology
• Processes member purchases, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Acknowledges members, verifies membership cards, and identifies member needs
• Maintains entrance and exit areas, including conducting safety sweeps
• Zones, arranges, and organizes merchandise; maintains a safe shopping environment
• Reviews member receipts and identifies shrink and damages
• Maintains paperwork, logs, and other required documentation
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology
• Delivers new program rollouts and provides continuous learning and process improvement opportunities
• Complies with company policies, procedures, and standards of ethics and integrity
• Completes work assignments and priorities by collaborating with managers, co-workers, customers, and business partners

Culture & Values

• Respect the Individual: Embraces differences, creates a culture of belonging, supports associates, and mentors others
• Act with Integrity: Maintains high standards of ethics and compliance; models Walmart values and supports sustainability goals
• Serve our Customers and Members: Puts members first, makes data-driven decisions, and considers team impact
• Strive for Excellence: Drives continuous improvement, embraces new technologies, and supports others through change

Benefits

• Health: Medical, vision, and dental coverage
• Financial: 401(k), stock purchase plan, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Education: Live Better U—company-paid programs from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates; tuition, books, and fees fully covered

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.