(USA) Member Specialist

About the role

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; promotes Sam's Club products and services.
• Guides members on self-service technology and processes purchases.
• Handles payments, returns, refunds, and exchanges per company policies for different membership and payment types.
• Follows company safety standards, conducts safety sweeps, and reports unsafe situations.
• Maintains entrance and exit areas; reviews member receipts.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists with locating merchandise, purchasing decisions, and transporting items.
• Zones, arranges, and organizes merchandise; identifies shrink and damages.
• Secures Sam's Club assets by observing and communicating potential criminal activity.
• Maintains required paperwork, logs, and documentation.
• Executes emergency response procedures and ensures compliance with security and safety practices.
• Assists with training Member Frontline Services associates on processes, procedures, and new technology.
• Delivers new program rollouts and provides continuous learning opportunities.
• Complies with company policies, ethics, and integrity standards; uses the Open Door Policy.
• Completes work assignments by using policies, data, and resources; collaborates with managers and team members.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may apply, ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.