(USA) Member Specialist

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Core Values

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected; works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity; strengthens the team by helping, developing, and mentoring others.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company; acts in a selfless, humble, self‑aware, honest, fair, and transparent manner.
• Serve our Customers and Members: Delivers results while putting the customer first; makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how work impacts the team’s ability to deliver on purpose for all stakeholders.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience; drives continuous improvements, embraces new technologies and skills, and supports others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off (PTO) including parental leave, family care leave, bereavement, jury duty, and voting; PTO amount varies by job classification and length of employment and meets or exceeds applicable paid sick‑leave laws.
• Short‑term and long‑term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: tuition, books, and fees fully paid for eligible full‑time and part‑time associates (high school completion, bachelor’s degrees, English Language Learning, short‑form certificates).

Pay

• Hourly wage range: $18.50 – $26.50 (actual rate will equal or exceed the required minimum wage for the job location).
• Additional premiums of $0.35 – $3.00 per hour may be paid based on schedule, facility, season, or specific work performed; multiple premiums may apply when criteria are met.

Location

970 Hilton Heights Rd, Charlottesville, VA 22901‑8393, United States