(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services, and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones and organizes merchandise, identifies shrink and damages, and ensures compliance with company policies and procedures.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity according to company policies.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology.
• Delivers training on new programs and tools, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies by properly handling returns.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by collaborating with managers, co-workers, and business partners.
• Embraces diversity, fosters a culture of belonging, and supports team development and mentorship.
• Maintains high standards of integrity, ethics, and compliance, and supports Walmart’s goal of becoming a regenerative company.
• Delivers results while prioritizing customer and member needs, and balances short- and long-term priorities.
• Drives continuous improvement, adapts to change, and supports others through transitions.

Qualifications

No minimum qualifications specified.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully covered by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.