(USA) Member Specialist

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new program rollout training.
• Provide continuous learning and process‑improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; and adapt to and learn from change, difficulties, and feedback.
• Respect the Individual: embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected; create opportunities for all associates to thrive and perform; help attract the best talent.
• Respect the Individual: work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual: strengthen the team by helping, developing, and mentoring others; recognize others’ contributions and accomplishments.
• Act with Integrity: maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company.
• Act with Integrity: act in a selfless manner, consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: deliver results while putting the customer first; make decisions based on reliable information; balance short‑ and long‑term priorities; consider how work impacts the team’s ability to deliver on purpose for all stakeholders.
• Strive for Excellence: display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change.

Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment and meets or exceeds applicable paid‑sick‑leave laws.
• Additional benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education benefit: Live Better U – a company‑paid education program covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.
• Benefits are subject to change and may be governed by specific plan or program terms; see One.Walmart for details.

Pay

The hourly wage range for this position is $