(USA) Member Specialist
About the role
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Responsibilities
- Provides member service by:
- Maintaining exit areas and reviewing member receipts
- Acknowledging members and identifying their needs
- Assisting members with purchasing decisions and locating merchandise
- Maintaining the self-checkout area and resolving member issues and concerns
- Promoting Sam's Club products and services
- Providing guidance and support to members regarding self-service technology
- Processing member purchases, including payments, returns, refunds, and exchanges according to company policies for different membership and payment types
- Assisting members with transactions utilizing the self-checkout area
- Assists with securing and safeguarding Sam's Club assets and property by:
- Observing and communicating potential criminal activity according to company policies
- Maintaining paperwork, logs, and other required documentation
- Executing emergency response procedures
- Ensuring compliance with company security and safety practices
- Assists with the training of Member Frontline Service associates on:
- Company processes and procedures
- New technology and tool functionality
- New program rollout training
- Providing continuous learning and process improvement opportunities
- Complies with company policies, procedures, and standards of ethics and integrity by:
- Implementing related action plans
- Using the Open Door Policy
- Applying these in executing business processes and practices
- Completes work assignments and priorities by:
- Using policies, data, and resources
- Collaborating with managers, co-workers, customers, and other business partners
- Identifying priorities, deadlines, and expectations
- Carrying out tasks and communicating progress and information
- Determining and recommending ways to address improvement opportunities
- Adapting to and learning from change, difficulties, and feedback
Qualifications
There are no minimum qualifications for this position.
Preferred qualifications include retail experience, such as operating front-end equipment (e.g., cash register) and working with mobile retail applications.
Benefits
- Health benefits: Medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase, and company-paid life insurance
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave. Additional PTO/PPTO for vacation, sick leave, holidays, or other purposes, depending on job classification and length of employment
- Other benefits:
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.
Pay
The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will meet or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.