(USA) Member Frontline
About the role
Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers and support our members through the self-checkout experience! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area. It's hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members. The member frontline cashier is a great way to start a fulfilling career at Sam's Club.
Requirements
- Thrive in fast-paced environments
- Multi-tasker at heart
- Keep member satisfaction as top priority
- Ability to stand for long periods of time while assisting members quickly and accurately
- Problem solver who tackles obstacles head-on to ensure each task is completed with excellence
Responsibilities
- Maintain a positive attitude by smiling, greeting and thanking members
- Provide exceptional customer service to members across the club as needed, answering any questions they may have
- Maintain a clean, neat, and member-ready area
- Communicate and support membership by providing information on membership types, programs and benefits to current and prospective members
- Process membership upgrades and credit accounts
- Encourage membership renewals
- Participate in sales and marketing events
- Complete and maintain marketing recaps and other required documentation
- Make efforts to meet membership goals
- Promote the value of Sam's Club products and services
- Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns
- Zone the area
- Arrange and organize merchandise
- Identify shrink and damages
- Provide member service by acknowledging the member and identifying member needs
- Assist members with purchasing decisions
- Locate merchandise
- Resolve member issues and concerns
- Promote Sam's Club products and services
- Provide guidance and support to members regarding member self-service technology
- Process member purchases
- Assist members with payments according to company policies and procedures for different membership and payment types
- Assist members with transactions utilizing belted registers
- Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans
- Use the Open Door Policy
- Apply policies in executing business processes and practices
- Complete work assignments and priorities by using policies, data and resources
- Collaborate with managers, coworkers, customers and other business partners
- Identify priorities, deadlines and expectations
- Carry out tasks
- Communicate progress and information
- Determine and recommend ways to address improvement opportunities
- Adapt to and learn from change, difficulties and feedback
- Embrace differences in people, cultures, ideas and experiences
- Create a workplace where associates feel seen, supported and connected through a culture of belonging
- Create opportunities for all associates to thrive and perform
- Help to attract the best talent
- Work as a team
- Build strong and trusting relationships
- Communicate with impact, energy and positivity to motivate and influence
- Strengthen the team by helping, developing and mentoring others
- Recognize others' contributions and accomplishments
- Maintain and promote the highest standards of