(USA) Manager, Facility Services

About the role

Walmart is expanding our workforce across local retail stores and is actively recruiting a Senior Manager for Operations Improvement to join our dynamic team. This role oversees multiple projects, defines scope and objectives, establishes deliverables and timelines, and ensures critical issues are resolved. You will manage project governance, resources, budgets, and stakeholder communications in a fast-paced environment.

Responsibilities

• Oversee multiple projects by defining scope, objectives, activities, deliverables, milestones, and timelines.
• Coordinate planning activities, assemble management plans, and track changes to ensure resolution of critical issues.
• Manage project governance, identify resources needed, and monitor budgets and costs for project completion.
• Deliver presentations, status reports, and project documentation to stakeholders at regular intervals.
• Manage content management initiatives, including evaluating and prioritizing content requests, designing and automating tools, and collaborating on intranet content development.
• Provide guidance on platform functionality, communication approaches, and content quality standards.
• Ensure content and digital communications align with governance standards; audit and adapt methods to resolve concerns.
• Analyze data to identify existing standards, processes, and workflows; evaluate business performance and develop improvement solutions.
• Edit existing processes, ensure simplicity and executability, and consult cross-functional teams for alignment.
• Evaluate and determine change and improvement needs; develop operational strategies to simplify processes.
• Provide expertise on company policies, ensure proper controls and tools for behavior change, and monitor program performance.
• Identify post-implementation issues, develop resolutions, and gain stakeholder buy-in.
• Drive execution of business plans by identifying customer and operational needs, removing barriers, and adjusting performance.
• Supervise and develop associates through training, mentoring, performance evaluations, and fostering a team-based environment.
• Promote and support company policies, mission, values, and ethics; ensure compliance and utilize the Open Door Policy.
• Evaluate ongoing effectiveness of plans and initiatives; solicit and apply suggestions for improving efficiency.
• Participate in and support community outreach events.

Qualifications

• Bachelor’s degree in Engineering, Construction Management, Architecture, Business, Management, or related field and 4 years' experience in facilities management, construction management, engineering, or related field.
• OR 6 years' experience in facilities management, construction management, engineering, or related field.

Preferred Qualifications

• Experience managing project budgets.
• Master’s degree in Business Administration.
• Supervisory experience.

Skills

• Culture Champion: Models Walmart values, fosters culture, and promotes integrity, ethics, and compliance.
• Servant Leadership: Acts with humility, self-awareness, honesty, and transparency.
• Embrace Change / Curiosity & Courage: Demonstrates growth mindset, supports learning and innovation, and exhibits resilience.
• Digital Transformation & Change: Seeks continuous improvements and leverages new digital tools.
• Customer Focus: Delivers results while prioritizing the customer and applying omni-merchant mindset.
• Strategic Thinking: Adopts a holistic perspective using data, analytics, and customer insights.
• Focus on Associates: Identifies, attracts, and retains talent; fosters belonging and supports goal programs.
• Collaboration & Influence: Builds trusting relationships, works cross-functionally, and motivates teams.
• Talent Management: Develops talent, promotes inclusivity, and recognizes contributions.

Benefits

• Competitive pay with performance-based bonus awards.
• 401(k) match and stock purchase plan.
• Paid maternity, parental, and family care leave; PTO (including sick leave), bereavement, jury duty, and voting leave.
• Multiple health plan options (medical, vision, dental) for you and dependents.
• Walmart discount and work vehicle/tools provided.
• Financial benefits: 401(k), stock purchase plans, life insurance, short-term and long-term disability.
• Live Better U: Walmart-paid education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.
• Pay during military service and adoption/surrogacy expense reimbursement.

Pay

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses and may include stock for certain positions.

1105 Boston Rd, Springfield, MA 01119-1333, United States of America.