(USA) GM Coach (Non-Complex) - WM

About the Role

Leads and develops teams by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Responsibilities

• Model and demonstrate exceptional customer service standards using the One Best Way (OBW) service model; manage and support customer service initiatives such as “store of the community” and community outreach programs; resolve customer needs, complaints, and issues; develop and implement action plans to correct deficiencies and improve processes.
• Drive financial performance and sales of the designated store area by reviewing profit‑loss statements, managing budgeting, forecasting, and expense control; monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, recognizing performance, and promoting a belonging mindset; recruit and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job‑related activities by building relationships with key stakeholders, supporting plans and initiatives, identifying goals and objectives, measuring progress, addressing improvement opportunities, and promoting continuous learning.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity; implement related action plans, support the Open Door Policy, and provide guidance on business processes and practices.
• Respect the Individual: build high‑performing teams that embrace differences, create a workplace of belonging, and provide opportunities for all associates to thrive.
• Work collaboratively, build strong trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain top talent, empower and develop talent, and recognize contributions and accomplishments.
• Act with Integrity: maintain the highest standards of ethics and compliance, model Walmart values, and support the company’s goal of becoming a regenerative organization through waste elimination, local giving, and fostering a sense of belonging.
• Serve Our Customers and Members: deliver results with the customer first, adapt to shopping preferences, apply EDLP/EDLC business models, and make data‑driven decisions that balance short‑ and long‑term priorities.
• Strive for Excellence: display curiosity, take calculated risks, demonstrate courage and resilience, encourage learning from mistakes, drive continuous improvement, adopt new technologies, and support others through change.

Minimum Qualifications

• 2 years of college education; OR 1 year of retail experience plus 1 year of supervisory experience; OR 2 years of general work experience plus 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state‑specific requirements: current state‑issued Certificate of Eligibility may be required.
• All associates must attend and successfully complete required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase plan, company‑paid life insurance.
• Paid time off (PTO/PPTO) for vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, voting, etc.; amount varies by classification and tenure.
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit: tuition, books, and fees fully paid for eligible programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.

Pay

• Annual salary range: $65,000 – $100,000.
• Additional compensation: annual or quarterly performance bonuses.
• Potential extra pay elements: Regional Pay Zone (RPZ) based on location, Complex Structure adjustments for external challenges, and State Pay Differential where applicable.

Location

731 E Rochambeau Dr, Williamsburg, VA 23188‑2187, United States.