(USA) GM Coach

About the role

Leads and develops teams by teaching, training, and actively listening to associates while touring stores and providing feedback. Collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives effectively.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives (e.g., Store of the Community, community outreach programs), resolving customer needs, complaints, and issues, and developing action plans to correct deficiencies.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgeting, forecasting, and expense control, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implementing action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, identifying goals and objectives, measuring progress, addressing improvement opportunities, and promoting continuous learning.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans and providing guidance on applying these in business processes.
• Foster a culture of respect by building high-performing teams, embracing diversity in people and ideas, creating an inclusive workplace, and providing opportunities for associates to thrive.
• Work collaboratively, build trusting relationships, and communicate with impact to motivate and influence others.
• Attract and retain talent by empowering and developing associates and recognizing their contributions.
• Act with integrity by maintaining high ethical standards, modeling Walmart’s values, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company through sustainability efforts.
• Serve customers and members by delivering results with a customer-first approach, adapting to shopping behaviors, applying EDLP (Everyday Low Prices) and EDLC (Everyday Low Cost) business models, and making data-driven decisions.
• Strive for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, encouraging learning from mistakes, driving continuous improvement, and adopting new technologies.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include annual or quarterly performance bonuses, Regional Pay Zone (RPZ) adjustments, state pay differentials, or other location-based pay structures where applicable.