(USA) Food & Consumables Coach

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives to teams.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community, community outreach programs), ensuring customer needs, complaints, and issues are resolved, developing action plans to correct deficiencies, and providing process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to align with sales, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates to meet staffing needs and achieve company growth.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, identifying goals and objectives, measuring progress, addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance on applying these in business processes.
• Fosters a culture of respect by building high-performing teams, embracing differences in people, cultures, and ideas, creating an inclusive workplace where associates feel seen and supported, and providing opportunities for all associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates with impact, energy, and positivity to motivate and influence others.
• Attracts and retains talent by empowering and developing associates and recognizing their contributions and accomplishments.
• Acts with integrity by maintaining high ethical standards, modeling Walmart values, holding oneself and others accountable, supporting regenerative company goals, creating a sense of belonging, eliminating waste, and participating in local giving.
• Serves customers and members by delivering results with the customer first, adapting to shopping behaviors, applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models, making data-driven decisions, and balancing short- and long-term priorities.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting new technologies, and supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation may include annual or quarterly performance bonuses, Regional Pay Zone (RPZ) adjustments, Complex Structure adjustments, and state pay differentials where applicable.

Primary location: 14215 US HIGHWAY 64 W, SILER CITY, NC 27344-6451, United States of America.