(USA) Fashion Coach

About the role

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, identifying and addressing improvement opportunities, and demonstrating adaptability and continuous learning. Leads and develops teams effectively by teaching, training, actively listening, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels regarding store operations, technology, business initiatives, merchandising, and company direction, introducing and leading change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (store of the community, community outreach), ensuring customer needs, complaints, and issues are resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership. Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction on applying these in business processes. Drives financial performance and sales by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses indexed to sales, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Responsibilities

• Supervise and develop hourly associates: hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting belonging mindset, recruiting and developing qualified associates
• Coordinate and oversee job-related activities: develop stakeholder relationships, support plans and initiatives, identify and communicate goals, build accountability, measure progress, address improvement opportunities, demonstrate adaptability and continuous learning
• Lead and develop teams: teach, train, actively listen, tour stores and provide feedback (Tour-to-Teach), communicate and collaborate on store operations, technology, business initiatives, merchandising, company direction, lead change efforts, provide clear expectations and guidance, communicate business objectives
• Model exceptional customer service: follow One Best Way (OBW) service model, manage customer service initiatives (store of the community, community outreach), resolve customer needs/complaints/issues, develop and implement corrective action plans, provide process improvement leadership
• Ensure compliance: implement action plans for policies/procedures/mission/values/ethics, utilize and support Open Door Policy, provide direction on applying standards in business processes
• Drive financial performance: review and evaluate P&L statements, manage budgeting/forecasting/expense control indexed to sales, monitor merchandise presentation, seasonal transitions, inventory flow, operational processes, develop and implement shrink mitigation and profit goal action plans

Leadership behaviors

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent
• Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
• Respect the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments
• Act with Integrity: Maintains and promotes highest standards of integrity, ethics, and compliance; models Walmart values to support and foster culture; holds self and others accountable; supports Walmart’s goal of becoming a regenerative company by making positive impact for associates, customers, members, and the world
• Act with Integrity: Acts in a selfless manner; consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members: Delivers results while putting the customer first
• Serve our Customers and Members: Makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts the team’s ability to deliver on purpose for all stakeholders
• Strive for Excellence: Displays curiosity and desire to learn; takes calculated risks; demonstrates courage and resilience
• Strive for Excellence: Drives continuous improvements; open to and uses new technologies and skills; supports others through change

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, company-paid life insurance
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, voting
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment; meets or exceeds paid sick leave law requirements where applicable
• Live Better U: Walmart-paid education benefit for full-time and part-time associates in Walmart and Sam's Club facilities; programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees completely paid by Walmart; eligibility requirements apply

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Pay

Annual salary range: $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) based on location and Complex Structure based on external factors that create challenges.

Minimum qualifications

• 2 years of college; OR
• 1 year retail experience and 1 year supervisory experience; OR
• 2 years general work experience and 1 year supervisory experience

For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training required. For facilities that sell only ammunition with state-specific requirements: current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports including responsibility for performance management, mentoring, hiring, and firing

Location

165 WALTON DR, GAFFNEY, SC 29341-1268, United States of America

Walmart maintains a drug-free workplace with a no-tolerance policy regarding illegal drugs and alcohol on the job, applying to all employees to create a safe and productive work environment.