(USA) Director, Design Research
Position Summary
The (USA) Director, Design Research leads strategic initiatives to advance design research practices that drive customer and business value. This role oversees qualitative and quantitative research methodologies, synthesizes insights, and collaborates with cross-functional partners to inform user experience and product development.
What you'll do
- Lead the design research strategy to address key business and customer challenges through qualitative and quantitative methods.
- Collaborate with cross-functional teams and stakeholders to align research objectives and drive actionable insights.
- Oversee the synthesis of data sources, ensuring research findings support product and technology decisions.
- Facilitate user discovery activities including interviews, surveys, and usability testing to enhance user experience.
- Establish best practices for research processes, ensuring compliance with legal and ethical standards.
- Influence strategic initiatives by communicating research outcomes clearly and effectively to stakeholders.
About the team
Join a distinguished research and experience strategy team committed to advancing retail through rigorous, research-driven design. This team uncovers valuable insights that improve the daily experiences of millions of customers across various settings. As pioneers in retail innovation, they develop and implement best-in-class research systems and operations to deliver outstanding customer experiences. Collaborating across multiple functions, the team addresses complex challenges to redefine commerce and consumer services. This role offers the opportunity to contribute to impactful research initiatives that shape the future of retail while supporting Walmart’s mission to provide access and dignity for all customers.
Minimum Qualifications
- Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in market research, business analysis, UX design research, or related area.
- Option 2: 8 years' experience in market research, business analysis, UX design research, or related area. 3 years' supervisory experience.
Preferred Qualifications
- Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area.
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare).
- Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate).
- We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Benefits
- Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses.
- Additional compensation for certain positions may also include : Stock
Additional Information
This policy applies to all employees and aims to create a safe and productive work environment. Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.