(USA) Coach/Ops Mgr Trainee-1

Position Summary

TourToTeach, driving financial performance, ensuring customer satisfaction, and supervising and developing associates.

What you'll do...

• Tour stores and provide feedback to associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Utilize technology, business initiatives, merchandising, and company direction to introduce and lead company change efforts.
• Provide clear expectations and guidance to implement business solutions and communicate business objectives to teams.
• Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives such as Store of the Community and community outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies.
• Lead and develop associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset.
• Supervise and manage job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and ensuring compliance with company policies and procedures.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (PL) statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing action plans to mitigate shrinkage and ensure sales and profit goals are achieved.
• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and attracts and retains the best talent.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, is consistently humble, self-aware, honest, fair, and transparent, and holds oneself and others accountable.
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Pay

The hourly wage range for this position is $31.25 - $38.46.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and State Pay Differential.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

1317 N MAIN ST STE A1, SUMMERVILLE, SC 29483-7342, United States of America